Shipping Policies

NATIONAL (COLOMBIA)

All shipments are made from the city of Bogotá, Colombia. Using the courier company COORDINADORA MERCANTIL. In special cases of orders made in rural areas of Colombia we use the national postal courier company 472 or Servientrega. The average national delivery times are as follows:

  • To major cities it takes between 1 and 4 business days to arrive
  • Secondary Cities: Up to 8 business days to arrive.

 

INTERNATIONAL/INTERNATIONAL

 

DELIVERY

You will receive an email from general@cloudworldwide.co when your purchase has been confirmed. Purchased items will be delivered in approximately 10 business days, although most are delivered in 3 to 4 business days. Please allow up to 3 weeks for your order to arrive. If you still have not received your package after 3 weeks please contact us. general@cloudworldwide.co

TAXES, SHIPPING AND HANDLING FEES

Worldwide deliveries are made through UPS or DHL logistics operators. These operators have been selected based on efficiency and quality of service. International customers are responsible for paying customs fees (if applicable), brokerage fees (if applicable) and additionally the shipping cost mentioned at checkout. Please contact us at general@cloudworldwide.co If you have any questions or send us a WhatsApp message at +57 3117390393.

 

INTERNATIONAL/INTERNATIONAL 

You can return items that you are not happy by notifying us within 8 days from the moment you receive the product. Sale items cannot be returned unless it's a factory error.

Please note for returns shipping cost is the responsibility of the customer.

Please follow the steps below to refund or exchange your order.

– All items must be returned unworn, unwashed and in their original condition complete with tags and packaging.

-Send us an email at general@cloudworldwide.co explaining why you want to exchange your order.

– Send your return/exchange back to our warehouse address Bogotá, Colombia. Calle 168 #65-50 interior 81 for LUIS GOMEZ DE LOS RIOS. Cellphone +57 3117390393.

– Once we receive your parcel, we will process everything accordingly and keep you updated via email along the way!

– Please allow up to 10 working days for your refund to reach your account.