Please read the information below carefully. Your use of the CLOUD WORLDWIDE website ( www.cloudworldwide.co ) and your purchase of products and/or services on the website means that you accept these terms and conditions.
We may make some changes to these terms and conditions from time to time. We recommend checking the website from time to time to be aware of any changes. Please note that all of the information below is intended to create a better shopping experience for our entire community and to ensure the expansion and growth of our brand.
Please note that our prices include different discounts and special promotions and can be modified at any time by CLOUD WORLDWIDE. Our prices include Value Added Tax, VAT, if applicable. The value does not include the value corresponding to transportation, customs or other taxes that may be incurred. In the case of transportation, this will be informed at the time of Checkout. Customs or other taxes not included will be assumed exclusively by you. All prices are handled in local currency (Colombian pesos).
PRIVACY POLICY
This Privacy Policy establishes the terms on which it uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in the fields of personal information with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.
Information that is collected
CLOUD TEN on behalf of www.cloudworldwide.co may collect personal information, such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.
Use of the information collected
Our website uses the information in order to provide the best possible service, particularly to keep a record of users, orders if applicable, and to improve our products and services. Periodic emails may be sent through our site with special offers, new products, discount codes and other advertising information that we consider relevant to you or that may provide you with some benefit. These emails will be sent to the address you provide and may be canceled at any time.
CLOUD WORLDWIDE is highly committed to keeping your information safe. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.
Cookies
A cookie refers to a file that is sent for the purpose of requesting permission to be stored on your computer. When you accept said file, it is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a recurring website .
Another function of cookies is that websites can use them to recognise you individually and therefore provide you with the best personalised service on their website.
Our website uses cookies to identify which pages are visited and how often. This information is used only for statistical analysis and is then permanently deleted.
You can delete cookies at any time from your computer. However, cookies help to provide a better service on websites. They do not give access to information on your computer or about you, unless you want it and provide it directly. You can accept or deny the use of cookies, however, most browsers automatically accept cookies as it helps to have a better web service. You can also change the settings on your computer to decline cookies. If you decline them, you may not be able to use some of our services.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third-party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Controlling your personal information
You may restrict the collection or use of your personal information provided to our website at any time. Whenever you are asked to fill out a form, such as a user registration form, you may select or unselect the option to receive information by email. If you have selected the option to receive our newsletter or advertising, you may cancel it at any time.
This company will not sell, assign or distribute the personal information that is collected without your consent, unless required by a court order.
We reserve the right to change the terms of this Privacy Policy at any time.
SHIPPING
NATIONAL (COLOMBIA)
All shipments are made from the city of Bogotá, Colombia. Using the courier company COORDINADORA MERCANTIL. In special cases of orders made in rural areas of Colombia we use the national postal courier company 472 or Servientrega. The average national delivery times are as follows:
- To major cities it takes between 1 and 4 business days to arrive
- Secondary Cities: Up to 8 business days to arrive.
INTERNATIONAL/INTERNATIONAL
DELIVERY
You will receive an email from general@cloudworldwide.co when your purchase has been confirmed. Purchased items will be delivered in approximately 10 business days, although most are delivered in 3 to 4 business days. Please allow up to 3 weeks for your order to arrive. If you still have not received your package after 3 weeks please contact us. general@cloudworldwide.co
TAXES, SHIPPING AND HANDLING FEES
Worldwide deliveries are made through UPS or DHL logistics operators. These operators have been selected based on efficiency and quality of service. International customers are responsible for paying customs fees (if applicable), brokerage fees (if applicable) and additionally the shipping cost mentioned at checkout. Please contact us at general@cloudworldwide.co If you have any questions or send us a WhatsApp message at +57 3117390393.
WARRANTIES AND RETURNS
NATIONAL (COLOMBIA)
You must be 100% sure of the product and the size you are going to order because we only refund money once purchased if we prove damage to the products or prove that delivery was not possible .
Otherwise, we allow size and reference changes without problem depending on availability.
SIZE EXCHANGE: If a size change is needed, the customer must contact us within a maximum of 5 days from receiving the item, we will confirm availability in the warehouse and the customer will have to pay the shipping to and from the exchange.
If you received the item in poor condition, with some imperfection or there is an error in the size, color or reference, you do not have to pay anything for the return shipping and you have 8 days to make the exchange. The item must have all the labels and must not be worn.
- Caps, beanies and accessories cannot be exchanged (unless it is a manufacturing error).
- Discounted items cannot be exchanged.
Returns must be sent to Calle 75 #29a-25 Third Floor. Bogotá, Colombia. In the name of BOCME SAS, cell. 3058643982
INTERNATIONAL/INTERNATIONAL
You can return items that you are not happy by notifying us within 8 days from the moment you receive the product. Sale items cannot be returned unless it's a factory error.
Please note for returns shipping cost is the responsibility of the customer.
Please follow the steps below to refund or exchange your order.
– All items must be returned unworn, unwashed and in their original condition complete with tags and packaging.
-Send us an email at general@cloudworldwide.co explaining why you want to exchange your order.
– Send your return/exchange back to our warehouse address Bogotá, Colombia. Cra 22#75-18 for LUIS GOMEZ DE LOS RIOS. Cellphone +57 3117390393.
– Once we receive your parcel, we will process everything accordingly and keep you updated via email along the way!
– Please allow up to 10 working days for your refund to reach your account.
AVAILABILITY OF GARMENTS
Our website is usually up to date with the availability of all references and sizes; however, errors may occur in the inventory and the item you select may no longer be available.
In this case, we will notify you by email, WhatsApp or phone call and we will give you the option to choose another product or receive a refund of your money.
COLORS
We have made every effort to accurately display the exact colors of our products on our website. However, the actual colors you see on screen depend on your monitor and/or technological circumstances beyond our control, therefore we do not guarantee that the colors displayed on your monitor are 100% accurate with reality.
COUPONS
When you make a purchase or subscribe to our newsletter, you can obtain discount coupons. If you wish to redeem one of your coupons, choose the product you wish to purchase and add it to the cart, enter your coupon code and the discount will be applied to the total purchase.
NOTE: The coupon will only be applied if it is entered on the checkout page, otherwise we will not apply discounts for verbal or textual manifestation of the discount coupon even after placing and paying for the order.
Promotions and gift cards:
Once you have selected your product and entered your shipping information, enter the promotional code or the one found on your gift card in the “add code” option at the top of the checkout, before selecting your payment method, and the discount will be automatically applied to the products.
Please note that:
- To make your redemption effective, the code must be filled out literally without spaces, additional special characters, or changes in its structure and composition.
- You can only use one coupon for each purchase you make.
- You must redeem your coupon before completing the purchase process.
- Coupons may have a minimum purchase price.
- Coupons have an expiration date, make sure they are valid at the time of redeeming them.
- Please review the terms and conditions of each coupon to avoid any issues when redeeming it.
- Coupons cannot be combined.
CONTACT US
If you have concerns about your shipments, or want to ask us a specific question, you can contact us quickly by WhatsApp 3058643982 or email at general@cloudtenbrand.co
Please note that our business hours for this medium are Monday to Saturday from 11 am to 8 pm.