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Terms of service

Terms and Conditions

Please read the information below carefully. The use of the CLOUD TEN website ( and purchases of products and/or services on the website means that you accept these terms and conditions.


We may make some changes to these terms and conditions over time. We recommend checking the website from time to time to know what the respective changes are. We remind you that all the information below is in order to create a better shopping experience for our entire community and ensure the expansion and growth of our brand.

Keep in mind that our prices include the different discounts and special promotions and can be modified at any time by CLOUD TEN. Our prices include Value Added Tax, VAT, if applicable. The value does not include the value corresponding to transportation, customs or other taxes that may be caused. In the case of transportation, it will be informed at the time of Checkout. Customs or other taxes not included will be assumed exclusively by you. All prices are handled in local currency (Colombian pesos).



Normally our website is updated with the availability of all references and sizes; however, inventory errors may occur and the available garment you select may no longer be found.

In this case we will notify you by mail, WhatsApp or phone call and we will give you the option to choose another product or receive your money back.


We have made every effort to accurately communicate the exact colors of our products on our website. However, the true colors that you will see on the screen depend on your monitor and/or technological circumstances that are out of our hands. Finally, we do not guarantee that the colors that your monitor shows are 100% accurate with reality.



By buying or subscribing to our newsletter you can get discount coupons. If you want to redeem one of your coupons, choose the product you want to buy and add it to the cart, enter your coupon code and the discount will be applied to the total purchase.

NOTE: The coupon will only be used if it is typed on the checkout page, otherwise we will not apply discounts for verbal or textual manifestation of the discount coupon even after placing and paying the order.


Promotions and gift cards:

Once you have your product selected, you have entered your shipping information, enter the promotion code or the one you find on your gift card in the "add code" option at the top of the checkout, before selecting your payment method, and the discount will be automatically applied to the products.


Ten in mind that:

  • To make your redemption effective, the code must be diligent in a literal way without spaces, additional special characters, or changes in its structure and composition.
  • You can only use one coupon for each purchase you make.
  • You must redeem your coupon before finalizing the purchase process.
  • Coupons may have a minimum purchase price.
  • The coupons have an expiration term, make sure that they are valid at the time of redeeming them.
  • Review the terms and conditions of each coupon to avoid
  • inconveniences when redeeming it.
  • Coupons are not accumulative.


If you have concerns with your shipments, or you want to ask us a specific question, you can quickly contact us by WhatsApp at (+57)3058643982 or by email at

Remember that our attention schedule by this means is from Monday to Saturday from 11 am to 8 pm.

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